Warranty and Returns

Each individual product we offer has its own unique return and warranty terms. Please carefully look through the list below to find the information about each of our products.

Toiletry Bag

90-day, money-back satisfaction guarantee when purchased from an authorized retailer such as Trepmall, LLC or www.lilyanddrew.com

Nylon Mini Backpack

Warranty:

Our Lily & Drew Nylon Mini Backpack limited warranty covers any defects in materials or workmanship for 12-months (one year) from date of purchase. During the warranty period, at our option, we will repair or replace your backpack (with an equivalent bag if your bag is no longer available) if you return the bag to Trepmall, LLC postage prepaid, together with proof of purchase. This warranty does not cover damages that result from accident, misuse, abuse, normal wear-and-tear or theft. Incidental or consequential damages, such as damage to or loss of, the contents of a bag, loss of use of time or similar expenses are not recoverable under this warranty.

For assistance and return instructions of a Lily & Drew product that needs repair or replacement within the warranty guidelines, please contact Trepmall, LLC.

This warranty gives you specific legal rights, and you may also have other legal rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Returns:

90-day, money-back satisfaction guarantee when purchased from an authorized retailer such as Trepmall, LLC or www.lilyanddrew.com